29 January 2018

The rise and fall of Old Monk, an Indian cult brand

Even if you were a teetotaller, you wouldn’t have missed the news of the demise of Old Monk’s creator Brigadier (retd.) Kapil Mohan recently. That’s because its fans and many brands paid tribute to him on social media.

The sheer no. of messages would give an impression that Old Monk remains India’s most loved liquor brand even today. Sadly, it is not so, at least in terms of consumption.

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Its birth and rise
While the brewery that makes Old Monk was established in 1855, the brand Old Monk was launched almost a century later, in 1954, by a company called Mohan Meakin Pvt. Ltd.

Since launch, it has been a great combination of quality, taste, and price. Its unique taste comes from 7 years of aging, and was considered way better than other dark rums in the market. The colour made consumption easier by slyly mixing it with Coke or Thums Up. Plus, it doesn’t give a hangover. This taste has remained almost the same since its birth.

With a near 50% alcohol content, it was considered a man’s drink. Being the favourite of the Indian Army and Navy added to its image and exclusivity, and distribution. And with a price tag that made it affordable even for college students, its rise to the top seems almost obvious in hindsight.

No wonder then, that Old Monk commanded great loyalty, without ever having to spend on advertising. From professional networks like Ryze, to Pages on Facebook, customers had themselves created fan clubs, some giving themselves elaborate names like COMRADE (the Council of Old Monk Rum Addicted Drinkers and Eccentrics). There was / is even an OMAXI (Old Monks Association of XLRI) at XLRI, Jamshedpur.

With all this going for it, the business couldn’t not succeed. Up until 2002, it was the undisputed single brand leader in the entire branded spirits market in India. The next brand was Bagpiper, a whisky produced by United Spirits. The closest rum competition came from McDowell’s Celebration Rum that sold less than half the volume at that time.

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And then came the fall
Soon after 2002, the brand started declining, and competitors grew stronger. By 2005, Celebration Rum overtook Old Monk in sales volume. By 2011, Old Monk sales had dropped to barely 3 million cases. In comparison, Celebration Rum sold over 11 million cases.

It continued to get worse. By 2014, Celebration Rum was selling more than 7 times the volume of Old Monk. The once-iconic brand was now at barely half its sales volume from less than 10 years ago. This same year, its maker posted a loss of almost Rs. 20 crore. Then in 2015, it had to fight a scare that the brand was going out of production.

The brand that enjoyed a fairy-tale-like success was living a nightmare-like downfall.

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So, what went wrong?
How could a brand like Old Monk see such a collapse?
The fall of Old Monk can be attributed largely to 2 factors – distribution and 
​a deteriorated ​brand image.

For a liquor brand, managing logistics and retail distribution is a critical component of business. Moreover, it also needs to be agile to respond to changing govt. policies. Old Monk failed on both fronts. It had outsourced its distribution to third parties. And failed to monitor them strictly. This ultimately led to poor decisions regarding the trade channel. In comparison, its biggest competitor McDowell’s Celebration Rum owned by United Spirits grew its distribution on back of its larger brand portfolio allowing more negotiation power and good trade incentives.

Mohan Meakin also fell victim to changes in govt. policies. A new rule in UP led to shutting down its brewery in Lucknow, and a state-takeover of liquor sales in Tamil Nadu meant overnight disappearance from the shelves of one of the largest rum consuming states in India.


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But the biggest culprit of Old Monk’s fall from grace 
​seems to be 
its brand management.
As foreign brands and a variety of liquors entered the Indian market, they took away the lifestyle tag from Old Monk. This brand with a great following would soon find itself relegated to the last position in menus of Indian bars and hotels – stocked for the hardcore loyalists, but nowhere considered appropriate to be drunk by the majority.

The new class of consumers earned enough money to indulge in premium whiskies and generally more expensive brands. Quite interestingly, McDowell’s Celebration Rum increased its prices to tap into this new mindset, while Old Monk stayed cheap, and lost its sheen. By 2008, it had lost its distinction of being the Indian Army’s most-loved drink.


It is felt that one of the reasons why Old Monk lost touch with the market and with its business reality is the age of its management. Brigadier (retd.) Kapil Mohan, Old Monk’s creator, was the company’s chairperson and managing director till his last days. He was 88 years old. A member of its board of directors is 80 years old. A former financial director who retired in 2012, was 86 years old at that time.

Over the years, Old Monk was also approached by many suitors for a buyout. But none of the deals materialised. There was an effort to bring back the glory days, and some initial results promised this, as the company turned up a profit of Rs. 3 crore in 2014-15.

Whether those efforts bear fruit over the long term, or Old Monk continues to maintain its old, monk-like calm negligence as it stares down an abyss of oblivion, it remains to be seen.


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My sources: 
GQ, Livemint, Wikipedia, BusinessWorld, IMCS Blog, ET 1 and 2, Afaqs, and Food Navigator Asia

15 January 2018

D-Mart: A retail success case

I bet you are struggling to remember something iconic about D-Mart.
But nothing comes to mind. No advertising. No loyalty programmes. No ‘Sale days’ either – at least nothing equivalent of ‘Sabse Saste Din’ or ‘Big Billion Days’.

Yet, this is one retail chain whose market cap is higher than the combined market capitalisation of both Future Retail and Aditya Birla Fashion.

And in its 15 years of operations, it has never closed, moved or shut down a store.
We try to look at factors that contributed to its marketing success.

In the retailing business, it is famously said that success depends on 3 factors: Location, Location, and Location. However, closer to reality are 3 alternative approaches to success: Lowest Prices, Best Quality, and Widest Range. As markets grow, players tend to gravitate towards one of these 3 options, because going after 2 or all 3 factors makes them vulnerable in many ways.

Price is where D-Mart operates. Consumers are offered a minimum 3% discount on every product off its shelf, and in some cases the discount is as much as 10% off MRP. As we will see, it influences all decision-making for the chain.

Product:Profitability in retail is driven by a combination of profit margins and inventory turnover. With price as the differentiator, profit margins on individual items will be squeezed (its gross margin is only about half of its competitors). Hence, D-Mart operates in limited product segments – mainly food and groceries. Most other retail chains have expanded into high-end segments too, but D-Mart has stayed away from them to keep inventories low and inventory turnover high (during 2012-2016, inventory turnover was about 11.6 times in a year i.e. its stock was bought and sold an average of 11.6 times every year).

Similarly, contrary to other chains, it does not have private labels, nor does it offer a wide choice of brands in each segment. The focus is clear: daily consumption goods + known brands only + limited options = ultra-fast turnover.

Behind the scenes, this fast turnover is what it uses to negotiate with wholesalers and companies for better prices. This doesn’t mean arm-twisting suppliers though. In fact, payment to most suppliers are arranged fortnightly. This is among the shortest credit periods in any industry.

Promotion:
Like the neighbourhood grocery store rarely needs to advertise beyond just announcing its presence, D-Mart advertises mainly about its store openings, and occasionally about the prices. Also, because the combination of product lines and prices offered by the store will build habitual visits, promotion has a limited role.

Distribution:Since location is the most expensive and critical decision in retail, D-Mart ensures it doesn’t burn money by following 2 rules: a compact supply chain and staying away from malls.

The concentrated supply chain means not spreading their footprint far and wide. In fact, until 2014, it was present only in 4 states. It follows a policy of opening 75% of its new stores in existing states or markets. In terms of formats too, it has limited itself just to 2 size formats, and choosing between them is based on location and shopper density.

The second rule of not being in malls helps the chain to keep retail costs low. It also believes in owning the retail space so that rental costs are low. In places where owning is not possible, the store is on 30-year leases.

ResultsSo how has this strategy worked for D-Mart? Pretty well!
It continues to have a net profit margin of 3.5%. Its IPO was over-subscribed and then it got listed at more than 100% premium of its subscription price. And it has also made its promoter RK Damani the wealthiest retailer in India. According to Forbes, Damani’s stake in D-Mart is valued at $5.03 billion, much ahead of India’s previous ‘rajah of retail’ Kishore Biyani’s net wealth estimate of $1.7 billion.


My sources:
- https://thewire.in/117933/indian-walmart-making-explains-d-mart-success/
- https://investingacumen.wordpress.com/2017/05/04/d-mart-next-walmart-in-the-making-a-business-case-study/
- https://qrius.com/d-mart-a-homegrown-success-story/
- http://www.forbesindia.com/article/leaderboard/dmarts-founder-radhakishan-damani-the-unlikely-retail-billionaire/46469/1

Recommended reading:
“10 secrets behind the stunning success of D-Mart's Radhakishan Damani” https://economictimes.indiatimes.com/news/company/corporate-trends/10-secrets-behind-the-stunning-success-of-d-marts-radhakishan-damani/articleshow/57755064.cms

31 May 2017

Choosing a brand-name: Going beyond the rhetoric

Choosing a brand name is a tricky process.
Asking how to go about choosing is even trickier.

People who emphasise how critical it is to get it right, will talk about how Nike (named after the Greek Goddess of Victory) would have been a dud in its previous avatar of Blue Ribbon Sports, or of how the friendliness and simplicity of Apple Computer made it stand out in the tech-heavy, IBM-dominated personal computer industry. Could it have achieved similar success if it were named something as geeky as Altair 8800, another computer released around the same time when Apple was founded?

On the other hand are the cynics, calling the entire process a waste of time. They talk about how Coca-Cola gets its name simply from its ingredients, Pepsi from a condition it was supposed to be a treatment for, or that Mercedes was named so, only because a car-seller/racing-enthusiast asked it to be named after his daughter. If these origins can also lead to great successes, "What's in a name"?

Both these schools of thought explain their stand by cherry-picking success stories.
And both are non-starters to help the actual process of choosing a brand name.

So how do you go about it?

1. Start with the purpose of branding
Usually, the purpose of branding is said to be to stand out or to be memorable. But these are more evaluation parameters. The purpose of branding is to establish a reputation before customers can actually experience the brand.

The reputation could come from the credibility of founders (Chanel), or uniqueness of its ingredients (Coca-Cola), or some unique processes (Blaupunkt). Or it could just "explain" the product by association (Motorola).

Brands who are first-movers want to become the default choice and communicate the same through ubiquity - Android as an OS for mobile devices, Walkman as the personal audio player and lighter alternative to the boombox, etc.

2. Go for uniqueness
Pharma and ingredient branding are great examples here. Naming a medicine brand after its ingredient molecules is helpful but not unique if all companies are doing this. It wouldn't be wise to name your shampoo after its active ingredient 'panthenol', if Pantene already exists as a brand in the market.

A caveat here: uniqueness doesn't necessarily mean exclusivity. A brand can stand out by being inclusive too. Big Bazaar is one such example.

3. Look for a great brand story
Stories, especially origin stories make for great memorability and even reputation. But they may not exist and need to be invented. Hence I say "look for". Häagen-Dazs is an invented name that wanted to convey an “aura of the old-world traditions and craftsmanship.”

4. Build the brand elements
 Here comes the complete package - aesthetics like colours and designs, hard factors like physical structures and product features, and soft factors like brand personality, and customer service.

5. Rebrand if you can, and only if you must.
Flipkart started out as a book e-tailer and later, became a marketplace and one of India's biggest e-commerce companies. Should it have changed its name? Maybe. But it would have been expensive, and perhaps unnecessary. On the other hand, a hatchback from Tata Motors 'Zica' had to go for re-branding after emergence of 'zika virus' as a carrier of contagious diseases.

Hope this outline helps you go beyond the rhetoric.

Feel something can be added to the list? Add your comments.

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